4 agents giving me the run around,1 agent trying to save my situation and another agent with his hands tied. An aggravating experience with Hotwire! I had booked a room at The Club at Big Bear Village. Upon arrival to check in, there was a lobby full of upset individuals who were all on a list and did not have rooms. Approx a list of 20 plus. I was one of many on that list. The Club at Big Bear Village stated that Hotwire had overbooked several people giving confirmations with no room availability. I had booked our room on Hotwire a week and a half in advance and I received a confirmation. Being that this was a sold out weekend with record high snow fall, there were no rooms available in the city of Big Bear. They tried but failed to accommodate me. Hotwire screwed up my vacation plans and tried to resolve the situation with a hotel room available down the mountain (2hrs away). With 2 day resort activities planned, and no room within in the vicinity, everything went down the drain real fast. I was refunded my money and charged for another backup plan room that evening, which was not even close to my room of a 4.5 star rating. Lying about trying to get me into a 3.5 star when the second option was really a 2 star spot, down the mountain? Ridiculous! I will never use Hotwire. Thanks again for screwing me. Ruined our family weekend!