Hot wires thing is cheaper prices for not knowing the actual motel. Cant complain about that cause thats their program. HOWEVER. When you book they send you an email that guarantees the room choice you picked. They dont. They lie. You get a $25 credit & thats it. Not a guarantee. Customer service ignores you. Generally cheap prices and app work ok, but horrible company. Be nice if next update said "new-guarantee is authentic!" Doesnt matter how hard they work at the app if the company is crap. Use hotels.com-you pay a little more but you know where youre going and you a free night once in a while to make up for it.