Horrible Glitches and Customer Service

Make sure you constantly check for your itinerary upon purchase! Beware possible credit card theft.

I have booked the same flight for 2 weeks with back and forth customer service ensuring charges were not processed to avoid double booking. Each time I was ensured that the flight went through via automated voice call. Without itinerary sent I would contact directly to be connected to a representative having no proof of booking. After booking consecutive times I was told to book through the airline directly and to avoid using Hotwire altogether (this from their direct customer service) as they cant ensure the booking made 100% of the time.

Ive missed my flight having booked multiple times and entering credit card information for purchase. With automated confirmation of purchase you would think youre set. Its only due to my OCD that I was aware the booking did not go through. Beware this site and its app. Entering credit card information for a faulty site/app is never a secure sign.

Mkeorrmike about Hotwire: Last Minute Hotels, v8.1